Improve your Contact Center Operations and Advance your Career
Our series of online courses will help you excel as a Contact Center Manager. Learn new methods and strategies based on the work experience of our industry experts
Why Learn with VCC Live Academy?
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Learn from Industry Experts
With more than 20 years of experience in the market, our experts know the industry in and out and are ready to share their knowledge with you through real cases
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Grow Your Contact Center
Implement the latest industry trends and efficient strategies from our courses to your daily contact center operations and start reaching better results
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Advance Your Career
Take your career to the next level and stay up to date on the latest industry trends with engaging online contact center courses
Our Courses
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Free
Preparing Your Agents for Remote Work
Learn about the most successful training, monitoring, and feedback methods to prepare your contact center team for remote work.
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Free
Save Workforce by Leveraging Skills-Based Routing
Learn how skill-based routing can help decrease agent available time while keeping service levels high.
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Free
Inbound Call Handling Metrics
Learn about some of the most essential inbound call handling metrics you need to measure in your contact center.
Meet Your Instructor
Attila Kendefi
Contact Center Expert
Attila Kendefi is a Contact Center Expert with more than 20 years of experience in the industry. Starting his career as an agent, he was soon promoted to supervisor, and then, to contact center manager. Working in an outsourced contact center, Attila has gained extensive experience in running a wide range of outbound and inbound projects. Aside from being an instructor at VCC Live Academy, he also provides consulting services to business leaders about how to improve the performance of a contact center.