Why Learn with VCC Live Academy?

  • Learn from Industry Experts

    With more than 20 years of experience in the market, our experts know the industry in and out and are ready to share their knowledge with you through real cases

  • Grow Your Contact Center

    Implement the latest industry trends and efficient strategies from our courses to your daily contact center operations and start reaching better results

  • Advance Your Career

    Take your career to the next level and stay up to date on the latest industry trends with engaging online contact center courses

Meet Your Instructor

Attila Kendefi

Contact Center Expert

Attila Kendefi is a Contact Center Expert with more than 20 years of experience in the industry. Starting his career as an agent, he was soon promoted to supervisor, and then, to contact center manager. Working in an outsourced contact center, Attila has gained extensive experience in running a wide range of outbound and inbound projects. Aside from being an instructor at VCC Live Academy, he also provides consulting services to business leaders about how to improve the performance of a contact center.

Meet Your Instructor

Zsófi Frankenberg

Internal Trainer

With over ten years experience in the contact center industry, Zsófi coaches and develops the staff at VCC Live. She has also trained and offered consultation to VCC Live's clients, as well as held on-site training sessions to help clients with their business aims and development needs.